Refund policy
Last updated: October 20, 2026
Returns
I hope you love your Shimena order. If something isn’t quite right, you can return it.
- Let me know within 14 days of your order arriving that you’d like to return it.
- Then send it back within 10 business days of letting me know.
- Items must be unworn and unwashed, with tags attached, and in their original packaging where possible. I may reduce your refund if an item has been worn, washed or damaged.
- Return postage is at your own cost. I recommend a tracked service, as I can’t refund parcels lost on the way back.
How to start a return
Email info@shimena.co.uk with your order number before sending anything back. Then post your item to:
Shimena
8 Princes St
Hawick
TD9 7AY
Please include your name and order number in the parcel. Items sent back without contacting me first may not be accepted.
Faulty, damaged or wrong items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email info@shimena.co.uk as soon as you can with your order number and a photo. I’ll send a replacement or a full refund, and cover the return postage.
Exchanges
Fancy a different print or colour? Just say so when you get in touch. If it’s in stock, I’ll happily swap it. Otherwise, return it for a refund and place a new order.
Refunds
Once your return arrives, I’ll check it and email you to confirm. Your refund will go back to your original payment method within 14 days of me receiving the item, and usually much sooner. Your bank may take a few extra days to show it. UK delivery is free, so there are no delivery charges to refund.
Your rights
If you’re a UK customer buying online, you have the right to cancel your order within 14 days of receiving it. This policy doesn’t limit any of your rights under UK consumer law, including for goods that are faulty or not as described.
Contact
For returns, exchanges or anything else, email info@shimena.co.uk or call or text 07494 670 187. A real person (me!) will always get back to you.