Shipping policy

Welcome to Shimena.co.uk. We want your shopping experience to be smooth, reliable, and enjoyable. Please read through our shipping policy for details on delivery times, costs, and order processing.

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Processing Times

All orders are processed within 1–2 business days (excluding weekends and public holidays).

You’ll receive an email notification once your order has been dispatched.

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UK Shipping

Standard Delivery (Royal Mail / Courier): 2–5 business days

Free UK delivery is offered.

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Shipping Costs

Shipping rates are free for all UK based customers.

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Tracking

Orders are shipped with tracking where possible. You will receive tracking information in your dispatch email if available.

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Delays

While we work hard to ensure timely deliveries, unforeseen delays can sometimes occur due to postal strikes, customs checks, or seasonal demand.

If your order is significantly delayed, please contact us and we’ll assist you in resolving the issue.

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Missing or Damaged Orders

If your order doesn’t arrive within the expected timeframe, please reach out to us at info@shimena.co.uk

In the rare case of damaged items, please email us within 7 days of delivery with photos so we can put it right quickly.

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If you have any questions about shipping, please email info@shimena.co.uk or use our contact form on the website.